Student Support
We're here to help you succeed
Support for students at Lumion partner schools. Get help with your account, payments, login, and anything else you need.
Call us
(307) 227-6250
Talk to a support specialist during live support hours.
Email us
info@lumion.ai
Send us your question any time — we'll get back to you quickly.
Student Portal
Log inLog into your school's student portal to chat with support, make payments, and more.
When you can reach us
Live support coverage during the week through phone, email, or chat.
Live support
- Days
- Monday – Friday
- Hours
- 9AM – 9PM EST
Our support staff will respond promptly during operating hours, and handle any after-hours inquiries within 24 hours.
Lumion chat
- Days
- Monday – Friday
- Hours
- 9AM – 9PM EST
For urgent requests or questions, use the in-app chat within your student portal for faster responses.
What to include when you reach out
A few details up front help us get you the right answer faster.
- Your school name and program
- The student account or email you log in with
- A short description of what you're seeing, plus screenshots if you have them
- The browser and device you're using